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    IT support (new version)

    ACCESS OUR SEARCH ENGINE
    TRAINING
    DESCRIPTION

    Computer support technicians are front-line responders who deal with solving problems and responding to computer requests. Called upon to work with a considerable variety of recent, aging or sometimes obsolete equipment and systems. Autonomy, versatility and the ability to solve problems are other qualities sought by employers. As the amount of work is often high, good stress management is also required.

    Duration : 1 800 Hours

    IMPORTANT: This training program is not eligible for the PGWP according to the current IRCC list.
    NOTE: This list may change with the scheduled update in 2026.

    academic
    prerequisites


    * The validation of your eligibility will be confirmed by our admissions department once your application has been completed.

    JOB
    PROSPECTS

  • Network Administrator
  • User Support Agent
  • Computer hardware installer
  • Computer hardware repairer
  • Computer network technician
  • Technician in maintenance and repair of computer equipment

    • Visit Emploi-Québec to learn more about these opportunities.

    EDUCATIONAL INSTITUTIONS PROVIDING TRAINING

    Centre de formation professionnelle Alma
    Alma, Saguenay-Lac-Saint-Jean
    Details [+]

    Learn more about the centre

    DURATION : 22 Months
    CLASSES START : August 26 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Chandler-Paspébiac

    Centre de formation professionnelle Chandler-Paspébiac
    Chandler, Gaspésie-Îles-de-la-Madeleine
    Details [+]

    Learn more about the centre

    DURATION : 24 Months
    CLASSES START : Several dates available, availability to be confirmed. (2025-2026)
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 24 Months
    CLASSES START : January 20 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 24 Months
    CLASSES START : August 20 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    École de formation professionnelle de Châteauguay

    École de formation professionnelle de Châteauguay
    Châteauguay, Montérégie
    Details [+]

    Learn more about the centre

    DURATION : 17 Months
    CLASSES START : January 06 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : August 19 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : January 06 2027
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre d'électrotechnologie Pearson

    Centre d'électrotechnologie Pearson
    Lachine, Montréal
    Details [+]

    Learn more about the centre

    DURATION : 17 Months
    CLASSES START : November 24 2025
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : January 12 2026
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : February 02 2026
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : April 22 2026
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Léonard-De Vinci

    Centre de formation professionnelle Léonard-De Vinci
    Montréal, Montréal
    Details [+]

    Learn more about the centre

    DURATION : 16 Months
    CLASSES START : Several dates available, availability to be confirmed. (2025-2026)
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 16 Months
    CLASSES START : August 24 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 16 Months
    CLASSES START : February 01 2027
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Verdun

    Centre de formation professionnelle Verdun
    Montréal, Montréal
    Details [+]

    Learn more about the centre

    DURATION : 17 Months
    CLASSES START : January 26 2026
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : March 11 2026
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 17 Months
    CLASSES START : May 20 2026
    COSTS : 0,00 $*
    LANGUAGE : English (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle des Carrefours

    Centre de formation professionnelle des Carrefours
    Montréal, Montréal
    Details [+]

    Learn more about the centre

    DURATION : 16 Months
    CLASSES START : Several dates available, availability to be confirmed. (2026-2027)
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 16 Months
    CLASSES START : Several dates available, availability to be confirmed. (2026-2027)
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Marie-Rollet

    Centre de formation professionnelle Marie-Rollet
    Québec, Capitale-Nationale
    Details [+]

    Learn more about the centre

    DURATION : 18 Months
    CLASSES START : October 05 2026
    COSTS : 0,00 $*
    LANGUAGE : French (C(1))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : November 02 2026
    COSTS : 0,00 $*
    LANGUAGE : French (C(1))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : February 08 2027
    COSTS : 0,00 $*
    LANGUAGE : French (C(1))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : March 08 2027
    COSTS : 0,00 $*
    LANGUAGE : French (C(1))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle des Riverains

    Centre de formation professionnelle des Riverains
    Repentigny, Lanaudière
    Details [+]

    Learn more about the centre

    DURATION : 18 Months
    CLASSES START : January 26 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : April 13 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : August 27 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle de Rimouski-Neigette

    Centre de formation professionnelle de Rimouski-Neigette
    Rimouski, Bas-Saint-Laurent
    Details [+]

    Learn more about the centre

    DURATION : 21 Months
    CLASSES START : August 24 2026
    COSTS : 0,00 $*
    LANGUAGE : French (C(1))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Pozer

    Centre de formation professionnelle Pozer
    Saint-Georges, Chaudière-Appalaches
    Details [+]

    Learn more about the centre

    DURATION : 18 Months
    CLASSES START : August 24 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle des Patriotes

    Centre de formation professionnelle des Patriotes
    Sainte-Julie, Montérégie
    Details [+]

    Learn more about the centre

    DURATION : 17 Months
    CLASSES START : February 01 2027
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation des Nouvelles-Technologies

    Centre de formation des Nouvelles-Technologies
    Sainte-Thérèse, Laurentides
    Details [+]

    Learn more about the centre

    DURATION : 18 Months
    CLASSES START : August 28 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : January 27 2027
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle le Tremplin

    Centre de formation professionnelle le Tremplin
    Thetford Mines, Chaudière-Appalaches
    Details [+]

    Learn more about the centre

    DURATION : 18 Months
    CLASSES START : Several dates available, availability to be confirmed. (2025-2026)
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : Several dates available, availability to be confirmed. (2026-2027)
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Bel-Avenir

    Centre de formation professionnelle Bel-Avenir
    Trois-Rivières, Mauricie
    Details [+]

    Learn more about the centre

    DURATION : 18 Months
    CLASSES START : October 07 2026
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    Legend Welcoming services

    Integrating into the community

    — Practical tour of the city and help with initial purchases
    — Contact with local aid organizations

    Reception on arrival

    — Reception at airport, bus terminal or train station

    Integrating into the school system

    — School tour and twinning with another student
    — Monthly follow-up with the student

    Integrating the family

    — Referral to employment agencies for your spouse
    — Help with child daycare or school registration
    — Information on family social activities

    General information and administrative follow-up

    — Direct contact with a resource person
    — Registration, information and provision of mandatory health insurance card
    — Explanation of the Centre’s teaching techniques and operations

    Accommodation

    — Reserving temporary accommodation prior to arrival
    — Help with finding permanent accommodation

    Note: Services may vary slightly from one training centre to another.

    TRAINING OBJECTIVES

    Similar training

    TRAINING CONTENT

    Competency statement
    HOURS
    Situate oneself with regard to the profession and training
    30
    Use office software
    75
    Install and configure operating systems
    120
    Use a computer problem solving method
    45
    Interact in professional situations
    30
    Assemble and install computer stations
    120
    Install and configure local networks
    60
    Manage hardware and software IT resources
    120
    Ensure the proper functioning of peripherals
    90
    Communicate in English during activities related to computer support
    90
    Ensure the proper functioning of mobile devices
    90
    Start practicing the profession
    30
    Use system commands and scripting language
    75
    Use virtualization environments
    120
    Operate servers to manage access to network resources
    105
    Use a database management system
    90
    Perform software deployment
    45
    Apply a technical customer support approach
    90
    Perform maintenance and monitoring interventions on servers and networks
    60
    Perform support interventions related to communication and collaboration tools
    75
    Restore and optimize computer workstations
    120
    Integrate into the workplace
    120

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