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IT support (new version)

TRAINING
DESCRIPTION

Computer support technicians are front-line responders who deal with solving problems and responding to computer requests. Called upon to work with a considerable variety of recent, aging or sometimes obsolete equipment and systems. Autonomy, versatility and the ability to solve problems are other qualities sought by employers. As the amount of work is often high, good stress management is also required.

Duration : 1 800 Hours

academic
prerequisites


* The validation of your eligibility will be confirmed by our admissions department once your application has been completed.

JOB
PROSPECTS

  • Network Administrator
  • User Support Agent
  • Computer hardware installer
  • Computer hardware repairer
  • Computer network technician
  • Technician in maintenance and repair of computer equipment
  • Visit Emploi-Québec to learn more about these opportunities.

    EDUCATIONAL INSTITUTIONS PROVIDING TRAINING

    Centre de formation professionnelle Alma
    Alma, Saguenay-Lac-Saint-Jean
    Details [+]


    DURATION : 18 Months
    CLASSES START : August 28 2024
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle La Relance

    Centre de formation professionnelle La Relance
    Chandler, Gaspésie-Îles-de-la-Madeleine
    Details [+]


    DURATION : 24 Months
    CLASSES START : Opportunity to begin throughout the year —2024-2025
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 24 Months
    CLASSES START : Opportunity to begin throughout the year —2024-2025
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Fierbourg, centre de formation professionnelle

    Fierbourg, centre de formation professionnelle
    Québec, Capitale-Nationale
    Details [+]


    DURATION : 22 Months
    CLASSES START : Opportunity to begin throughout the year —2023-2024
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle des Riverains

    Centre de formation professionnelle des Riverains
    Repentigny, Lanaudière
    Details [+]


    DURATION : 18 Months
    CLASSES START : August 28 2024
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle Pozer

    Centre de formation professionnelle Pozer
    Saint-Georges, Chaudière-Appalaches
    Details [+]


    DURATION : 18 Months
    CLASSES START : August 29 2024
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation des Nouvelles-Technologies

    Centre de formation des Nouvelles-Technologies
    Sainte-Thérèse, Laurentides
    Details [+]


    DURATION : 18 Months
    CLASSES START : August 28 2024
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    DURATION : 18 Months
    CLASSES START : January 29 2025
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register
    Centre de formation professionnelle le Tremplin

    Centre de formation professionnelle le Tremplin
    Thetford Mines, Chaudière-Appalaches
    Details [+]


    DURATION : 18 Months
    CLASSES START : August 26 2024
    COSTS : 0,00 $*
    LANGUAGE : French (B(2))
    * Please update your nationality in the general menu
    * Costs are subject to change until the letter of admission is issued
    Register

    Legend Welcoming services

    Integrating into the community

    Practical tour of the city and help with initial purchases
    Contact with local aid organizations

    Reception on arrival

    Reception at airport, bus terminal or train station

    Integrating into the school system

    School tour and twinning with another student
    Monthly follow-up with the student

    Integrating the family

    Referral to employment agencies for your spouse
    Help with child daycare or school registration
    Information on family social activities

    General information and administrative follow-up

    Direct contact with a resource person
    Registration, information and provision of mandatory health insurance card
    Explanation of the Centre’s teaching techniques and operations

    Accommodation

    Reserving temporary accommodation prior to arrival
    Help with finding permanent accommodation

    Note: Services may vary slightly from one training centre to another.

    TRAINING OBJECTIVES

    Similar training

    TRAINING CONTENT

    Competency statement
    HOURS
    Situate oneself with regard to the profession and training
    30
    Use office software
    75
    Install and configure operating systems
    120
    Use a computer problem solving method
    45
    Interact in professional situations
    30
    Assemble and install computer stations
    120
    Install and configure local networks
    60
    Manage hardware and software IT resources
    120
    Ensure the proper functioning of peripherals
    90
    Communicate in English during activities related to computer support
    90
    Ensure the proper functioning of mobile devices
    90
    Start practicing the profession
    30
    Use system commands and scripting language
    75
    Use virtualization environments
    120
    Operate servers to manage access to network resources
    105
    Use a database management system
    90
    Perform software deployment
    45
    Apply a technical customer support approach
    90
    Perform maintenance and monitoring interventions on servers and networks
    60
    Perform support interventions related to communication and collaboration tools
    75
    Restore and optimize computer workstations
    120
    Integrate into the workplace
    120

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