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IT support

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TRAINING
DESCRIPTION

Computer support technicians are front-line responders who deal with solving problems and responding to computer requests. Called upon to work with a considerable variety of recent, aging or sometimes obsolete equipment and systems. Autonomy, versatility and the ability to solve problems are other qualities sought by employers. As the amount of work is often high, good stress management is also required.

Duration : 1 800 Hours

academic
prerequisites

SCHOLARITY LEVEL : Quebec's Secondary 4th (France's Second) or equivalent
LANGUAGE LEVEL :
The level of language required varies according to the training center chosen.

* The validation of your eligibility will be confirmed by our admissions department once your application has been completed.

JOB
PROSPECTS

Network Administrator

User Support Agent

Computer hardware installer

Computer hardware repairer

Computer network technician

Technician in maintenance and repair of computer equipment

Visit Emploi-Québec to learn more about these opportunities.

EDUCATIONAL INSTITUTIONS PROVIDING TRAINING

Centre de formation professionnelle Alma
Alma, Saguenay-Lac-Saint-Jean
Details [+]

Learn more about the centre

DURATION : 18 Months
CLASSES START : August 26 2024
COSTS : 22 763,40 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : August 26 2024
COSTS : 22 763,40 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle La Relance

Centre de formation professionnelle La Relance
Chandler, Gaspésie-Îles-de-la-Madeleine
Details [+]

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DURATION : 24 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 26 905,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 24 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 26 905,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 24 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 26 905,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 24 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 26 905,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle Léonard-De Vinci

Centre de formation professionnelle Léonard-De Vinci
Montréal, Montréal
Details [+]

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DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle des Carrefours

Centre de formation professionnelle des Carrefours
Montréal, Montréal
Details [+]

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DURATION : 16 Months
CLASSES START : August 26 2024
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 16 Months
CLASSES START : August 26 2024
COSTS : 27 822,00 $*
LANGUAGE : French (B(1))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle Marie-Rollet

Centre de formation professionnelle Marie-Rollet
Québec, Capitale-Nationale
Details [+]

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DURATION : 18 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 24 713,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 24 713,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 24 713,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : Opportunity to begin throughout the year —2024-2025
COSTS : 24 713,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Fierbourg, centre de formation professionnelle

Fierbourg, centre de formation professionnelle
Québec, Capitale-Nationale
Details [+]

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DURATION : 22 Months
CLASSES START : Opportunity to begin throughout the year —2023-2024
COSTS : 24 753,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 22 Months
CLASSES START : Opportunity to begin throughout the year —2023-2024
COSTS : 24 753,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle des Riverains

Centre de formation professionnelle des Riverains
Repentigny, Lanaudière
Details [+]

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DURATION : 18 Months
CLASSES START : August 28 2024
COSTS : 21 593,60 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : August 28 2024
COSTS : 21 593,60 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle de Rimouski-Neigette

Centre de formation professionnelle de Rimouski-Neigette
Rimouski, Bas-Saint-Laurent
Details [+]

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DURATION : 21 Months
CLASSES START : August 22 2024
COSTS : 26 820,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 21 Months
CLASSES START : August 22 2024
COSTS : 26 820,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle Pozer

Centre de formation professionnelle Pozer
Saint-Georges, Chaudière-Appalaches
Details [+]

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DURATION : 18 Months
CLASSES START : August 29 2024
COSTS : 26 344,20 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : August 29 2024
COSTS : 26 344,20 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation des Nouvelles-Technologies

Centre de formation des Nouvelles-Technologies
Sainte-Thérèse, Laurentides
Details [+]

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DURATION : 18 Months
CLASSES START : August 28 2024
COSTS : 26 838,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : August 28 2024
COSTS : 26 838,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : January 29 2025
COSTS : 26 838,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : January 29 2025
COSTS : 26 838,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Centre de formation professionnelle Bel-Avenir

Centre de formation professionnelle Bel-Avenir
Trois-Rivières, Mauricie
Details [+]

Learn more about the centre

DURATION : 18 Months
CLASSES START : January 08 2025
COSTS : 23 868,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

DURATION : 18 Months
CLASSES START : January 08 2025
COSTS : 23 868,00 $*
LANGUAGE : French (B(2))
* Please update your nationality in the general menu
* Costs are subject to change until the letter of admission is issued

Legend Welcoming services

Integrating into the community

— Practical tour of the city and help with initial purchases
— Contact with local aid organizations

Reception on arrival

— Reception at airport, bus terminal or train station

Integrating into the school system

— School tour and twinning with another student
— Monthly follow-up with the student

Integrating the family

— Referral to employment agencies for your spouse
— Help with child daycare or school registration
— Information on family social activities

General information and administrative follow-up

— Direct contact with a resource person
— Registration, information and provision of mandatory health insurance card
— Explanation of the Centre’s teaching techniques and operations

Accommodation

— Reserving temporary accommodation prior to arrival
— Help with finding permanent accommodation

Note: Services may vary slightly from one training centre to another.

TRAINING OBJECTIVES

Solve problems and respond to computer requests
Assist customers, on site or remotely, with ad hoc requests
Be responsible for performing periodic maintenance and installing new equipment

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TRAINING CONTENT

Competency statement

HOURS

Situate oneself with regard to the profession and training

30

Use office software

75

Install and configure operating systems

120

Use a computer problem solving method

45

Interact in professional situations

30

Assemble and install computer stations

120

Install and configure local networks

60

Manage hardware and software IT resources

120

Ensure the proper functioning of peripherals

90

Communicate in English during activities related to computer support

90

Ensure the proper functioning of mobile devices

90

Start practicing the profession

30

Use system commands and scripting language

75

Use virtualization environments

120

Operate servers to manage access to network resources

105

Use a database management system

90

Perform software deployment

45

Apply a technical customer support approach

90

Perform maintenance and monitoring interventions on servers and networks

60

Perform support interventions related to communication and collaboration tools

75

Restore and optimize computer workstations

120

Integrate into the workplace

120

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